Since the Toledo Museum of Art closed March 15, we have been anticipating the day when we could safely reopen to the public. Museums are often places of refuge, respite and reflection. This has been the driving force behind reopening the galleries; TMA has a role to play in overcoming COVID-19, as a place for the community to escape, find solace and enjoy art when things feel uncertain.
Museum staff have been hard at work while the galleries have been closed, developing a “return to TMA” plan that has the health and safety of visitors as its top priority. And with the expertise of the Center of Visual Expertise as part of TMA’s reopening task force, resuming operations at the Museum has been done in a manner that is consistent with best-practice standards in the environmental health and safety field and follows guidelines set forth by state and federal agencies.
As of June 23, 2020, the Toledo Museum of Art is back open to the public with adjusted hours of operation.
What to Expect
While we are excited to welcome you back to the galleries, it is important to note that your next visit to TMA will look different. Before you arrive, please know that:
- Visitors need to register at the Information Desk when they arrive.
- TMA has transitioned to a cashless pay environment.
These changes are in place to encourage social distancing and mitigate the spread of germs. In addition, visitors are required to wear face coverings when at the Museum (some exceptions apply).
While you are at the Museum, you should expect to see:
- TMA staff cleaning and disinfecting hightouch surfaces such as handrails and counters.
- Museum staff wearing face coverings.
- Special hours for those who are most at-risk.
- Floor markers and other reminders to help maintain 6 feet of physical distance.
- Plexiglass protectors at points of service.
Museum Visit FAQ
With so many changes taking place, you may have questions about your upcoming visit. Answers to frequently asked questions about visiting TMA are outlined below. If your question is not on the list, please contact CustomerService@toledomuseum.org; Museum representatives are happy to assist you.
When will the Toledo Museum of Art be open?
The Toledo Museum of Art is open from 11 a.m. to 5 p.m. on Wednesdays, Thursdays and Sundays and 11 a.m. to 8 p.m. on Fridays and Saturdays. The hours between 11 a.m. and 1 p.m. on Wednesday and Saturday reserved for those who are most at-risk of COVID-19. The Museum is closed Mondays and Tuesdays.
Do I need to reserve a museum pass in advance to visit TMA?
No. Admission to TMA is still free but both members and nonmembers are asked to register at the Information Desk in Herrick Lobby or the Glass Pavilion when they arrived at the Museum. This will help keep crowds at a safe capacity and encourage social distancing.
Is the Museum offering special visiting hours for people who are more at risk of contracting COVID-19?
Yes, TMA has designated 11 a.m. to 1 p.m. on Wednesday and Saturday as special hours for visitors who are more at-risk.
Are visitors required to wear face coverings?
Effective Tuesday, July 14, visitors to the Toledo Museum of Art are required to wear a face covering when inside Museum buildings. Wearing a face covering will also be a requirement of certain programs where social distancing measures are difficult to maintain. The only exceptions to this policy are:
- For children age 2 and under
- When seated at a table in The Museum Café to eat or drink
- For individuals who have trouble breathing or are unable to remove the face covering without assistance
- When communication is necessary between a deaf or hard of hearing person and another individual
TMA will provide free, disposable face coverings to visitors who arrive at the Museum without one. They are available at the information desks in Herrick Lobby and the Glass Pavilion.
All TMA staff and contractors are required to wear face coverings while at the Museum as well.
Will the Museum continue to provide free wheelchairs to visitors?
Yes, wheelchairs will still be available, free of charge, to Museum visitors and are included in TMA’s rigorous cleaning protocol.
I heard that TMA is switching to cashless transactions. Is this true?
Yes, this is true. To limit the exchange of germs during transactions, the Museum is transitioning to a cashless pay environment. Guests can pay for purchases using a debit or credit card.
I am not a member. Do I still need to pay for parking once I’ve entered the Museum?
Parking at TMA will be free from June 23 through July 7. Starting July 8, nonmembers will be asked to pay $8 using a debit or credit card. Parking at the Museum is free for TMA members.
What areas of the Museum am I able to visit?
Beginning July 7, both the Glass Pavilion and Classic Court will open to the public. Access to the West Wing of the main Museum building will transition from a one-way path through many of the galleries to a free flow format for visitors. As of Aug. 4, Galleries 3, 4 and 5 are back on view. Starting Aug. 25, the remainder of the East Wing will reopen to the public.
Visitors are also encouraged to spend time outdoors in the Welles Sculpture Garden.
Can my tour group, Gallery Group, etc. schedule a docent-led or self-guided tour?
Group tours, both self-guided and docent-led, are on hold for the time being. Future updates on scheduling group tours will be shared on the Museum’s website.
Now that the Museum is reopening, can I schedule rental time in the glass studios?
Glass studio rentals will resume at the Museum starting July 7. For more information about scheduling glass studio rental time, please visit toledomuseum.org/art/glass-studio.
TMA Cleaning Protocol
In addition to social distancing, wearing face coverings, frequent handwashing and health screenings upon arrival, staff are also following an intensive cleaning and disinfecting protocol throughout the Museum. While you are visiting TMA, will likely see staff members frequently cleaning high-touch areas and surfaces such as:
- Door knobs and handles
- Stair rails
- Elevator buttons
- Bathroom surfaces
- Exhibit areas
- Seating areas
- Hand sanitizer stations
The Museum’s evening Utilities staff will conduct an additional deep clean of the galleries that are open to the public, including the benches, door handles and stanchions that are in these spaces as well as the floors.