Since the Toledo Museum of Art closed March 15, we have been anticipating the day when we could safely reopen to the public. Museums are often places of refuge, respite and reflection. This has been the driving force behind reopening the galleries; TMA has a role to play in overcoming COVID-19, as a place for the community to escape, find solace and enjoy art when things feel uncertain.
Museum staff have been hard at work while the galleries have been closed, developing a “return to TMA” plan that has the health and safety of visitors as its top priority. And with the expertise of the Center of Visual Expertise as part of TMA’s reopening task force, resuming operations at the Museum has been done in a manner that is consistent with best-practice standards in the environmental health and safety field and follows guidelines set forth by state and federal agencies.
What to Expect
While we are excited to welcome you back to the galleries, it is important to note that your next visit to TMA will look different. Before you arrive, please know that:
- Not all galleries or buildings will be open.
- A museum pass is required to enter.
- TMA has transitioned to a cashless pay environment.
These changes are in place to encourage social distancing and mitigate the spread of germs. In addition, visitors are highly encouraged but not required to wear face coverings when at the Museum.
While you are at the Museum, you should expect to see:
- TMA staff cleaning and disinfecting hightouch surfaces such as handrails and counters.
- Museum staff wearing face coverings.
- Special hours for those who are most at-risk.
- Floor markers and other reminders to help maintain 6 feet of physical distance.
- Plexiglass protectors at points of service.
Museum Visit FAQ
With so many changes taking place, you may have questions about your upcoming visit. Answers to frequently asked questions about visiting TMA are outlined below. If your question is not on the list, please contact CustomerService@toledomuseum.org; Museum representatives are happy to assist you.
When will the Toledo Museum of Art be open?
As of Tuesday, June 23, the Toledo Museum of Art has reopened to the public, with adjusted hours of operation. TMA has also temporarily adjusted its hours of operation for visitor and staff safety. The Museum will be open Tuesday through Sunday. Special visiting hours for those most at-risk are reserved from 10 a.m. to noon. TMA will be open to the general public from noon to 4 p.m. The Museum will continue to be closed on Mondays.
Do I need to reserve a museum pass in advance to visit TMA?
Yes. Admission to TMA is still free but both members and nonmembers are asked to reserve a museum pass in advance at tickets.toledomuseum.org in order to enter the Museum. This will help keep crowds at a safe capacity and encourage social distancing.
Twenty museum passes are available each half hour between 10 a.m. and 3 p.m. No museum passes are available during the last half hour the Museum is open (3:30 – 4 p.m.). Once reserved, museum passes cannot be transferred to another date or time nor to a different person.
TMA representatives are available via phone should you have trouble reserving a museum pass online or do not have access to the internet. Please call (419) 255-8000 ext. 7448 and a TMA representative will assist you.
Entry to the Museum is not guaranteed should you arrive without reserving a museum pass in advance.
I’m a Museum member. Do I still need to reserve a museum pass to visit TMA? Can I just use my membership card?
All visitors to the Museum are asked to reserve a museum pass in advance at tickets.toledomuseum.org in order to enter the Museum.
Is the Museum offering special visiting hours for people who are more at risk of contracting COVID-19?
Yes, TMA has designated 10 a.m. to noon, Tuesday through Sunday, as special hours for visitors who are more at-risk. A museum pass is still required to visit TMA during this block of time.
Are visitors required to wear face coverings?
Visitors are highly encouraged to wear face coverings when at the Museum. The Ohio Department of Health made the decision to not require customers to wear face coverings since doing so is not a suitable option for people who have severe breathing issues, autism, post-traumatic stress disorder or claustrophobia. TMA has opted to observe these same instructions.
All TMA staff and contractors are required to wear face coverings while at the Museum.
Will the Museum continue to provide free wheelchairs to visitors?
Yes, wheelchairs will still be available, free of charge, to Museum visitors and are included in TMA’s rigorous cleaning protocol.
I heard that TMA is switching to cashless transactions. Is this true?
Yes, this is true. To limit the exchange of germs during transactions, the Museum is transitioning to a cashless pay environment. Guests can pay for purchases using a debit or credit card.
I am not a member. Do I still need to pay for parking once I’ve entered the Museum?
Parking at TMA will be free from June 23 through July 7. Starting July 8, nonmembers will be asked to pay $8 using a debit or credit card. Parking at the Museum is free for TMA members.
What areas of the Museum am I able to visit?
To help with crowd control and to encourage social distancing, a one-way path that takes visitors through many of the West Wing galleries has been established. Highlights of this route include the Cloister, New Media Gallery, Great Gallery and Levis Gallery. A downloadable map of the path is available here.
Visitors are also encouraged to spend time outdoors in the Welles Sculpture Garden.
The East Wing galleries along with the Community Gallery, Family Center, Works on Paper/History Hallway, Art Reference Library and the Glass Pavilion remain temporarily closed.
Can my tour group, Gallery Group, etc. schedule a docent-led or self-guided tour?
Group tours, both self-guided and docent-led, are on hold for the time being. Future updates on scheduling group tours will be shared on the Museum’s website.
What exhibitions will be on view when I visit the Toledo Museum of Art?
Due to the impact the temporary closure had on its exhibition schedule, TMA has extended several exhibitions and rescheduled others.
- Mirror, Mirror: The Prints of Alison Saar, on view through July 26
- Thornton Dial: Trip to the Mountaintop, on view through July 26
- Global Conversations: Art in Dialogue, on view through Aug. 16
- ONE EACH: Still Lifes from Pissarro, Cezanne, Manet and Friends, on view through Aug. 23
- The Path to Paradise: Judith Schaechter’s Stained-Glass Art, Oct. 3, 2020-Jan. 3, 2021
- Rare and Wondrous: Birds in Art and Culture, 1620-1820, April 24-July 5, 2021
PICTURE ID: Contemporary African American Works on Paper and Yayoi Kusama: Fireflies on the Water will continue to remain off view temporarily.
I have tickets for Yayoi Kusama: Fireflies on the Water. Now that the Museum is open, can I visit the installation?
Given the features of the installation, Fireflies on the Water will remain off view for the time being; no reopening date has been set. Tickets holders can request a refund and may contact the Museum at firstname.lastname@example.org or (419) 255-8000 ext. 7448. Alternatively, ticket holders can consider their ticket purchase as a charitable gift to TMA.
Updates about Yayoi Kusama: Fireflies on the Water will be published on the Museum’s website and shared on its social media platforms (Facebook and Twitter).
Are the Museum Café and The Museum Store open?
Yes, both the Museum Café and The Museum Store are included in TMA’s reopening.
The Museum Café will be open from 10 a.m. to 3 p.m. and is offering a limited “Grab and Go” menu. Only seven people are permitted in the café at a time and no seating is available. Visitors are encouraged to enjoy their meal outside in the Welles Sculpture Garden. The best picnic spots on the Museum campus are highlighted on this map.
Visitors are asked to enter The Museum Store through Gallery 1 and exit through Libbey Court. Only 10 guests will be allowed in the store at a time to help maintain social distancing. Museum Store associates will be on site to assist with the handling of merchandise. If you prefer to shop online, The Museum Store continues to accept orders at tmastore.org.
Now that the Museum is reopening, can I schedule rental time in the glass studios?
Studio rentals, along with art classes and workshops at TMA, will continue to be on a temporary hiatus. Updates about future classes, workshops and studio rentals will be published on the Museum’s website (toledomuseum.org).
Is TMA offering summer camps and art classes this year?
Summer camps have been postponed to 2021. The Museum is offering a series of virtual art classes for both youth and adults. These week-long classes include pre-recorded video lessons and a live-stream session with the instructor. For more information and to register for a virtual art class, visit toledomuseum.org/education/classes.
What public programs will the Museum host this summer?
Museum staff are reviewing the public program schedule. Updates about public programs will be posted at toledomuseum.org.
TMA Cleaning Protocol
In addition to social distancing, wearing face coverings, frequent handwashing and health screenings upon arrival, staff are also following an intensive cleaning and disinfecting protocol throughout the Museum. While you are visiting TMA, will likely see staff members frequently cleaning high-touch areas and surfaces such as:
- Door knobs and handles
- Stair rails
- Elevator buttons
- Bathroom surfaces
- Exhibit areas
- Seating areas
- Hand sanitizer stations
The Museum’s evening Utilities staff will conduct an additional deep clean of the galleries that are open to the public, including the benches, door handles and stanchions that are in these spaces as well as the floors.